Reference

How tg9 Handles Your Personal Information

When you open an account with us, you share personal and payment details — including wallet identifiers for bKash, Nagad, and Rocket. This policy explains exactly what we collect, why we collect it, and how you can request changes or deletion at any time.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access and deleteJurisdiction-dependent availability

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What We Collect and Why It Is Needed

tg9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when registering — your name, contact details, and the mobile wallet number you use for deposits and withdrawals through bKash, Nagad, or Rocket. Transaction records tied to those wallets are retained for account reconciliation and to process your withdrawal requests

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accurately. We also collect device data — browser type, IP address, and session timestamps — to keep your account secure and detect unauthorised access attempts. Cookies help us remember your login state and your preferred language setting; they do not store your bKash or Nagad PIN
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at any point. We do not sell your personal data to third parties. We share data only where required by the payment processor handling your Rocket or bKash transfer, or where we are legally compelled to do so. Any sharing is limited to what is strictly
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necessary for that purpose. Data we hold about you is stored on servers with encryption in transit and at rest. If you are accessing tg9 from Bangladesh, note that availability and data handling obligations depend on applicable local law and the regions in which our services
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are eligible to operate.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review what we hold, request a correction, or ask us to delete your account data, our support team handles these requests directly. You can reach us through any of the channels below. We aim to acknowledge your request promptly and resolve it in line with applicable data handling obligations for your region.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We follow a clear set of practices around data security, retention, cookies, and your rights as an account holder. The four areas below cover the points our account holders ask about most often — from how long we keep your records to what you can do if you want your data removed.

Encryption and Account Security

All data exchanged between your device and our servers — including your bKash wallet number and session tokens — travels over SSL-encrypted connections. Stored records are encrypted at rest.

Cookies and Session Data

We use session cookies to keep you logged in across pages and preference cookies to retain your language setting. No payment credentials from Nagad or Rocket are ever stored in a cookie.

Data Retention and Deletion

We retain account and transaction records for as long as your account is active and for a period after closure as required by applicable law. After that window, records are deleted or anonymised.

Your Rights and How to Act on Them

You can request a copy of your data, ask us to correct inaccurate details, or ask for your account to be closed and your data removed. Submit the request via live chat or the in-account privacy form.

Common Questions About Your Privacy on tg9

These are the questions our account holders in Bangladesh ask most about how we handle their personal data, wallet details, and privacy rights. If your question is not covered here, use live chat or email to reach us directly.

We collect your name, mobile number, and the wallet identifier — bKash, Nagad, or Rocket — you use for payments. Device data such as your IP address and browser type is collected automatically for security purposes.

Your wallet number is shared only with the payment processor handling your specific transaction. It is not sold to marketers or passed to unrelated third parties under any circumstances.

Records are kept while your account is active and for a defined period after you close it, in line with applicable legal requirements. Once that period ends, your data is deleted or anonymised.

Yes. Log in, go to Account Settings, and select Privacy Request to download a summary. Alternatively, contact support via live chat with your registered mobile number and we will arrange it.

Submit a deletion request through the Privacy Request option in your account settings, or send your request by email. We will confirm receipt and process it in line with the applicable regional obligations.

We use session and preference cookies. Session cookies are necessary for your account login to work. Preference cookies can be cleared via your browser settings, though this may reset your language preference on your next visit.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Apptg9 App InfoFAQ

How tg9 Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Account Data

Encryption and Account Security

Cookies and Session Data

Data Retention and Deletion

Your Rights and How to Act on Them

Common Questions About Your Privacy on tg9

01 What personal data does tg9 collect when I register?

02 Is my bKash or Nagad wallet number shared with anyone?

03 How long does tg9 keep my account and transaction records?

04 Can I request a copy of the data tg9 holds about me?

05 How do I ask tg9 to delete my personal data?

06 Does tg9 use cookies, and can I turn them off?

Privacy Policy

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