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What You Need to Know Before You Play

Access to tg9 and use of any account wallet — whether funded through bKash, Nagad, or Rocket — is subject to the legal terms set out here and to the laws applicable in your region.

Eligibility by local lawbKash, Nagad, Rocket account termsAccount security obligationsJurisdiction-dependent accessUser rights and data handling
tg9 What You Need to Know Before You Play
HOW WE HANDLE IT

Data, Cookies, Security and Your Rights

We handle your personal data with a clear purpose: to operate your account, process payments through bKash, Nagad, or Rocket, and keep your transactions secure. Data is not sold or shared with unrelated third parties. Here is what we do in practice across four key areas.

Data Collection and Retention

We collect only what is needed to run your account — name, contact details, and the wallet number you register with, such as your bKash or Nagad mobile number. Retention follows applicable law.

Cookies and Session Tracking

Cookies help us keep your session active and remember your last lobby state. You can manage cookie preferences through your browser settings at any time without affecting your account login.

Account Security Practices

Your account is protected with OTP verification tied to your registered mobile number. Never share your OTP or PIN — not with our support team, and not with anyone claiming to represent tg9.

Requesting Changes or Deletion

You may request a correction to your account data or ask us to delete your account by contacting support through live chat or email with your registered Rocket, bKash, or Nagad number for verification.

CONTACT LEGAL TEAM

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, need to request a data correction, or want to raise a compliance concern, our account support team handles those directly. Contact us through the channels below and include your registered account details so we can respond accurately and without unnecessary delay.

Live Chat Reach our support team through the live chat window in your account dashboard. Available for account, legal, and wallet queries including bKash and Nagad issues.
Email Support Send legal or account-rights requests to our support email. Include your registered wallet number — bKash, Nagad, or Rocket — so we can locate your account quickly.
Account Help Centre The Help Centre inside your account covers terms, data requests, and eligibility queries. Navigate to Account Settings and select the Help option to submit a formal request.

Common Questions About Your Rights and These Terms

Below are the questions we receive most often about account eligibility, data rights, legal obligations, and how our terms apply to your account and wallet activity in Bangladesh.

Access depends on your local law and whether you are in an eligible region. We do not make legal determinations on your behalf — check the rules that apply where you are before opening an account.

We collect your name, contact details, and the mobile wallet number you register with — typically your bKash, Nagad, or Rocket number. We use this to process payments and verify your identity.

Yes. Contact our support team via live chat or email, provide your registered wallet number for verification, and request deletion. We process these requests in line with applicable data law.

We verify wallet ownership to confirm funds return to the account holder only. This step protects you from unauthorised withdrawals and keeps payment records consistent with our account terms.

Local law takes precedence over our terms to the extent of any conflict. If a specific clause is unenforceable in your jurisdiction, the remaining terms continue to apply to your account.

We notify account holders of material changes through your registered contact channel. Continuing to use your account after an update means you accept the revised terms as they stand.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.